DX Courier Service
- How It Works
- Free Collections
- Transit Times
- Tracking
- Size & Weight Restrictions
- Volumetric Weight
- Surcharges
- Service Restrictions / Prohibited Items
General Information
DX offers fully tracked domestic parcel and pallet delivery across the UK. It's unique in offering to carry large or irregularly-shaped items that would not be accepted by most parcel couriers, but is just as suitable for regular deliveries. DX provides photographic proof of delivery.
See the table below for an overview:
| Service | Suitable for: | Information | UK | Europe | Rest of World | |
|---|---|---|---|---|---|---|
 |
DX |
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Next day tracked service from our depot for parcels up to 25kg and pallets. |
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How It Works...
With our DX service, parcels are shipped from our depot. You have the option of dropping your consignment off at one of our depots, using one of our collection services, or choosing one of hundreds of DPD or UPS drop-off locations nationwide.
Please add 1 working day to your estimated transit time if booking either an optional collection or an alternative drop-off option, to allow for overnight delivery to our depot. For some postcodes in London, the East Midlands and North West England, we are able to collect ourselves and ship from the depot same day.
Once your shipment has been delivered to our depot, we will process it and forward your parcel to its final destination via DX.
Please refer to our documentation page for labelling instructions for each collection/drop-off option.
If you are not able to print any of your documents, please get in touch and we will be happy to post hard copies to you.
Free Collections
We are able to offer free collections in some areas of London, the East Midlands and North West England, in proximity to our depots.
Tracking
You can track your parcel by entering your TP- order reference number into our tracking tool.
Size and Weight Restrictions
- Maximum parcel weight: 25kg (actual or volumetric - see Volumetric Weight below)
- Max length: 2m
- Max no. of pieces: 10
Volumetric Weight
Your shipment will be charged by either actual weight or volumetric weight – whichever is greater.
Volumetric weight is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.
For this service, we calculate volumetric weight by multiplying the three dimensions of your parcel together and dividing by 5000.
For example:
| Actual Weight | Dimensions | Divisor | Volumetric Weight | Chargeable Weight |
|---|---|---|---|---|
| 10kg | 50 x 30 x 20cm | 5000 | 6kg | 10kg |
| 10kg | 50 x 60 x 40cm | 5000 | 24kg | 24kg |
Surcharges
Consignments that exceed size and weight restrictions will not be shipped from our depot.
| Category | Description | Fee |
|---|---|---|
| Oversized | If the parcel is over the maximum weight of 25kg or the maximum length of 2 metres. | £15 |
| Long Items | For any pieces that are between 1.5m to 2m in length. This will be included in your quoted rate. | £4.50 |
| Data Discrepancy | If any of the information for your shipment, such as address, needs to be corrected. | £1.99 |
Service Restrictions / Prohibited Items
- For prohibited items for this service, please refer to the DX website (see excluded goods under 'DX Express Customers - UK')
- Please also view our general list of hazardous, prohibited and owner’s risk items.
- If you’d like advice on whether or not your items are prohibited, please contact our Customer Services team via, email sales@megwayparcels.co.uk or call 01604-356242.