1. Definitions
  • "Agreement" means these Terms and Conditions together with the Service Order.
  • "Consignment" means any item(s) received by us for delivery.
  • "Customer" refers to the sender of the Consignment.
  • "Company" refers to Megway Parcels Ltd.
  • "Transport Unit" means any device used for carrying goods.
  • "Delivery Point" means the address where a Consignment is to be delivered.
  • "Collection Point" means the address where a Consignment is collected.
  • "Damaged Consignment" means a Consignment no longer in the condition it was received or which poses a health and safety risk.
2. Service Agreement
  • 2.1. These terms and conditions form the contract between the Customer and Megway Parcels Ltd.
  • 2.2. The Company will provide services as described on the website and confirmed in writing after order placement.
  • 2.3. No variation of this Agreement is binding unless confirmed in writing by a director of the Company.
3. Customer Warranties and Responsibilities
  • 3.1. The Customer warrants:
    • a) The description and particulars of any Goods are full and accurate.
    • b) Any Transport Unit or equipment supplied is fit for purpose.
    • c) All Goods are properly prepared, packed, stowed, labelled, and marked appropriately.
  • 3.2. Customers are responsible for using strong packaging, securely packing parcels, and correctly labelling them, including fragile items, hazardous materials, and directional labels.
  • 3.3. Customers must comply with the restricted and prohibited items list.
  • 3.4. Customers agree to use only the shipping documentation provided by Megway Parcels Ltd.
  • 3.5. Customers must ensure that the labelling is clear and unambiguous, with full addresses and postcodes of both sender and recipient.
4. Customer Obligations
  • 4.1. To allow us to carry out our services, you shall:
    • 4.1.1. Co-operate with us and provide us with any information reasonably required for the purposes of this Agreement;
    • 4.1.2. Reasonably and substantially complete the tasks required to be carried out by you under our services;
    • 4.1.3. Obtain any permissions or consents that might be required for us to carry out our services, before we commence the carrying out of our services;
    • 4.1.4. Otherwise comply with any other requirements agreed between us and you.
  • 4.2. Packing and labelling the goods properly and sufficiently includes the following obligations:
    • 4.2.1. You must ensure that the Consignment is properly and securely packaged in a manner appropriate to its contents and intended method of transport.
    • 4.2.2. The packaging must be of sufficient strength and durability to protect the Consignment during transit, including any handling, sorting, and stacking that may occur.
    • 4.2.3. You must ensure that the labelling is clear and unambiguous, with the full address and postcodes of both the sender and the recipient.
    • 4.2.4. You must use appropriate labels for fragile items, hazardous materials, items requiring special handling, and directional labels (e.g., "This Way Up") where necessary.
  • 4.3. You must not use our services to send any Consignment that is (in whole or in part) on the list of Prohibited Items.
  • 4.4. You are responsible for checking that your item or parcel complies with both the carrier's and Megway Parcels Ltd's list of restricted and prohibited items. This includes:
    • 4.4.1. Reviewing the most up-to-date list of Prohibited Items, Items Protected for Loss Only, and No Protection Items on our website before sending any Consignment.
    • 4.4.2. Checking the specific carrier's restrictions and prohibited items list for the service you have selected.
    • 4.4.3. Ensuring that any items requiring special handling or additional documentation (such as batteries, food items, or potentially hazardous materials) are properly declared and comply with all relevant regulations.
    • 4.4.4. Taking full responsibility for any Consignments that violate these restrictions, including any penalties, fines, or additional charges that may result from non-compliance.
  • 4.5. You confirm that your parcels comply with the restricted and prohibited items list, and you accept responsibility for any charges incurred should the shipment be returned or held due to non-compliance.
  • 4.6. For international shipments, you are responsible for ensuring compliance with all relevant customs regulations, including:
    • 4.6.1. Providing accurate and complete customs documentation.
    • 4.6.2. Selecting the correct commodity code for shipments to the European Union or Northern Ireland.
    • 4.6.3. Paying all applicable customs duties, taxes, and fees.
  • 4.7. You agree to indemnify Megway Parcels Ltd against any losses, damages, costs, or expenses incurred as a result of your failure to comply with these obligations.
5. International Shipments and Customs
  • 5.1. For DDU (Destination Duty Unpaid) shipments, customers are responsible for all taxes, including Destination Duty, Customs Tax, and Import Duty.
  • 5.2. IOSS (Import One-Stop Shop) users for EU parcels must be IOSS registered and ensure compliance with destination laws.
  • 5.3. Customers must declare the correct commodity code for shipments to the EU or Northern Ireland.
  • 5.4. Megway Parcels Ltd is not responsible for customs charges, import taxes, or duties.
  • 5.5. Customers agree to the following customs-related statements:
    • a) DDU UK Exports: Charges billed to consignee; if refused, revert to account holder.
    • b) DDP UK Exports: Charges billed to account holder.
    • c) UK Imports: Charges billed to consignee; if refused, revert to account holder.
6. Undelivered Parcels
  • 6.1. If unable to deliver, the Company will attempt to:
    • a) Deliver to an alternative address close to the Delivery Point.
    • b) Deliver to a safe location, leaving details of the location at the Delivery Point.
  • 6.2. If delivery is not possible, the Consignment will be returned to the Company's premises. The recipient has 7 days to arrange alternative delivery before the Consignment is returned to the sender at the sender's cost.
  • 6.3. Parcels may be returned to the sender at the customer's expense if:
    • a) Three delivery attempts were unsuccessful.
    • b) The address was insufficient or incorrect.
    • c) Additional charges were not paid.
    • d) Destination Duty/import duty was not paid (for international shipments).
  • 6.4. The sender agrees to pay return charges; otherwise, the shipment may be held or destroyed.
7. Liability and Claims
  • 7.1. The Company's liability is limited.
  • 7.2. Claims must be made in writing within:
    • a) 14 days for damage to all or part of a Consignment.
    • b) 28 days for all other cases, including loss of the whole Consignment.
  • 7.3. The Company is not liable for indirect or consequential losses.
  • 7.4. The Company may accept increased liability upon the Customer agreeing to pay additional charges.
8. Payment and Charges
  • 8.1. Business customers with accounts must pay within seven days of invoice issuance.
  • 8.2. Non-business customers must pay within the timeframe set in their order.
  • 8.3. The Company may charge extra for delivery on public and bank holidays.
  • 8.4. Additional charges may apply for inaccurate size or weight declarations.
  • 8.5. The Company reserves the right to check the dimensions and/or weight of each Consignment and apply additional charges if under-declared.
9. Lien and Disposal Rights
  • 9.1. The Company has a general lien on all Goods and documents for all sums due.
  • 9.2. The Company may dispose of Goods after giving notice if sums remain unpaid.
  • 9.3. The Company may dispose of any Damaged Consignment immediately if it is considered unsafe, hazardous, or harmful.
10. Insurance
  • 10.1. No insurance will be effected except upon express written instructions from the Customer. Without choosing additional coverage, you are covered for goods valued up to £50, or 2SDR per kilo (whichever is greater), for all services except for the following. For our EVRi, Landmark Global and USPS services, you are covered up to £25 or 2SDR per kilo. For Transglobal Next Day, you are covered up to £100. We strongly recommend you read these terms and opt for additional cover if required. Insurance cover is non-refundable once the shipment has been collected or dropped off. Claims must be made directly to Megway Parcels Ltd. Any attempt to claim with the carrier directly will invalidate your claim with us. A claim can only be made by the person or company contracted with Megway Parcels Ltd; that is, the account holder, not the receiver. A claim for lost or damaged goods will be rejected if the items claimed for are missing from the original valued customs invoice or if the items claimed for are on our list of "Dangerous, Hazardous and Prohibited", or "No Compensation" items. For more detailed insurance terms and conditions, please see our Insurance Information guide.
10.1.1. Parcel Protection Coverage

Megway Parcels Ltd offers Parcel Protection to safeguard your consignment against loss or damage during transit. This coverage is subject to the following conditions:

  • Protection is limited to the maximum value declared when purchasing the service.
  • For partial loss or damage, compensation will be calculated proportionally to the declared value.
  • Delays are not covered under our Parcel Protection.
  • We strongly recommend taking photographs of your shipment and its packaging before sending. These can serve as evidence and expedite the claims process if damage occurs.
10.1.2. Ineligible Items

Parcel Protection is not valid for items listed in our "Prohibited Items" or "No Protection Items" lists. It is your responsibility to ensure your goods are eligible for protection and shipping. If unsure, please contact our customer service team.

The following items have limited or no protection:

  • Data storage devices
  • Glass and fragile items
  • Electronic screens and displays
  • Liquids
  • Non-flat pack furniture
  • Pottery, ceramics, and tiles
  • Vouchers and tickets
  • Jewelry and watches
  • Artwork

Some of these items may be eligible for loss protection only. Please check our detailed item list for specific coverage information.

11. Prohibited Items and Special Categories
  • 11.1. Customers must not send Prohibited Items.
  • 11.2. Certain items may require additional information or arrangements.
  • 11.3. The Company reserves the right to refuse to carry parcels which are neither the property of, nor sent on behalf of, the Customer.
12. Data Protection and Privacy

12.1. Personal data will be used as set out in the Company's Privacy Policy.

By using Megway Parcels Ltd's services, customers acknowledge and agree to all terms and conditions outlined above.