Privacy Policy

Privacy Policy for Megway Parcels Ltd

Last Updated: [29/04/2024]

Megway Parcels Ltd ("Megway Parcels," "we," "us," or "our") operates the website [www.megwayparcels.com] (the "Service"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you use our Service.

We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with the UK General Data Protection Regulation (UK GDPR).

Privacy Policy

At Megway Parcels Ltd, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the data you provide when using our website, mobile applications, and services. Please read this policy carefully to understand our practices regarding your personal information.

Information We Collect

We may collect the following types of personal information:

Account and Contact Information

• Name, email address, phone number, physical address, account login credentials

Shipping and Delivery Details

• Sender and recipient names, addresses, phone numbers, delivery instructions, package details (weight, dimensions, contents)

Payment Information

• Credit/debit card numbers, expiration dates, security codes, billing addresses

Browsing and Usage Data

• IP address, browser type, operating system, pages visited, time spent on pages, links clicked, search queries

Location Data

• Approximate geographic location based on IP address or GPS (for mobile app users)

Communication Records

• Emails, chat transcripts, call recordings related to customer service inquiries or transactions

Social Media Information

• Profile data and content shared when you interact with our social media accounts

Other Information You Provide

• Any other personal information you voluntarily provide through surveys, contests, or other interactions

How We Use Your Information

The personal information we collect is used for the following purposes:

• Processing and fulfilling your orders and shipments
• Providing customer support and responding to inquiries
• Communicating with you about your orders, deliveries, account, and promotional offers
• Improving our website, mobile apps, services, and overall customer experience
• Personalizing your experience and delivering relevant content and advertising
• Conducting market research, data analysis, and developing new products/services
• Preventing and detecting fraud, unauthorized activities, and potential threats
• Complying with legal obligations, enforcing our policies, and protecting our rights

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for their direct marketing purposes. However, we may share your data with trusted service providers who assist us in operating our business, such as:

• Shipping carriers and logistics partners
• Payment processors and financial institutions
• Customer support and communication platforms
• Marketing and advertising partners
• Analytics and data processing providers
• Cloud storage and hosting services
• Legal and professional advisors

These third parties are obligated to maintain the confidentiality and security of your information and are only permitted to use your data for the purposes we specify. We may also disclose your personal information if required by law, to protect our rights or property, or in the event of a corporate sale, merger, acquisition, or other restructuring.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption of data in transit and at rest
• Secure Socket Layer (SSL) technology for secure data transmission
• Firewalls and access controls
• Regular security audits and vulnerability testing
• Employee training on data privacy and security best practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We encourage you to take appropriate measures to protect your personal information as well.

Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We periodically review our data retention practices and may delete or anonymize your information when it is no longer needed.

Your Rights and Choices

You have the following rights and choices regarding your personal information:

Access and Update: You can access, review, and update your account information and shipping/delivery details at any time by logging into your account or contacting our customer support.

Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

Deletion: You can request the deletion of your personal information, subject to certain exceptions required or permitted by law.

Opt-Out of Marketing Communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails or by contacting us directly.

Withdraw Consent: If you have provided consent for the processing of your personal information, you can withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdrew your consent.

Object to Processing: You can object to the processing of your personal information in certain circumstances, such as for direct marketing purposes or where we rely on our legitimate interests as the legal basis for processing.

Restrict Processing: You can request that we restrict the processing of your personal information in certain circumstances, such as while we investigate a complaint or verify the accuracy of your data. To exercise any of these rights or choices, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and mobile applications. These technologies collect information about your browsing behaviour, such as the pages you visit, the links you click, and the searches you perform. You can control and manage cookies through your browser settings or by using third-party tools. However, please note that disabling cookies may affect the functionality and performance of our website and mobile applications. For more information about our use of cookies and tracking technologies, please refer to our Cookie Policy.

Third-Party Links and Services

Our website and mobile applications may contain links to third-party websites, products, and services. This Privacy Policy does not apply to the practices of these third parties, and we encourage you to review their respective privacy policies before providing any personal information.

Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children without parental consent. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will take appropriate steps to delete the information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other appropriate communication channels. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Megway Parcels Ltd
1 Abington Square, NN1 4AE, Northampton
Email: sales@megwayparcels.co.uk
Phone: 01604356242

By using our website, mobile applications, and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.